We take your privacy very seriously and we would like you to read this privacy policy carefully as it contains:

  1. important information on who we are, how and why we collect, store, use and share your personal information;
  2. your rights in relation to your personal information; and 
  3. how to contact us; and
  4. supervisory authorities in the event you need to file a complaint.

WHO WE ARE

MINISO WINKY (M) SDN. BHD (“MINISO”), is the operator of the website minisomalaysia.com We collect, use and are responsible for certain information about you in accordance with Personal Data Protection Act 2010 of Malaysia (PDPA) and any of your personal data provided to us shall be protected according to the PDPA.

THE PERSONAL INFORMATION WE COLLECT AND USE

Personal information provided by you

In the course of using our service, we may collect personal information when you provide it to us, such as your name, postal address, email address, phone numbers, date of birth and payment details.

 

Children

We do not knowingly collect personal data relating to children under the age of 16. If you are a parent or guardian of a child under the age of 16 and think that we may have information relating to that child, please contact us. We will ask you to prove your relationship to the child but if you do so you may (subject to applicable law) request access to and deletion of that child’s personal data.

 

 

 

HOW AND WHEN DO WE COLLECT INFORMATION FROM YOU?

We collect personal information via our website and mobile applications or ‘Apps’ and other technical systems. We collect this when you use our website or Apps to sign up to, participate in or receive a service from us, such as signing up for an account. Our website also uses cookies (see “Use of cookies” section below) and collects IP addresses (which means a number that can uniquely identify a specific computer or other device on the internet). We also collect personal information when you contact us, send us feedback and complete customer surveys.

We may monitor and record communications with you (such as telephone conversations and emails). We may do this for several reasons, such as to check the quality of our customer service, for training purposes, to prevent fraud or to make sure we are complying with legal requirements.

 

Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic device such as a mobile telephone or tablet) when you use our website. We use cookies on our website. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify you individually. We use analysis software to look at IP addresses and cookies to improve your experience as a user of our website. We do not use this information to develop a personal profile of you.

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

REASONS WE CAN COLLECT AND USE YOUR PERSONAL INFORMATION

We rely on a different lawful basis for collecting and using personal data in different situations.

Legal obligations

We collect and use personal information from our customers and staff to comply with our legal obligations. For example, we will take copies of documents that identify you so that we can comply with anti-money laundering and counter-terrorist financing requirements.

Legitimate business interests

Our priority is to make sure we give a high quality and secure service to customers and to follow up effectively on enquiries even though we accept that not all enquiries will lead to a business relationship or contract. We collect personal information to:

  1. follow up on enquiries in accordance with industry guidelines and provide quotes for storage/details of offers;
  2. conduct research and analyse website visitor behaviour patterns;
  3. customise our website and its content to your particular preferences;
  4. improve our services;
  5. detect and prevent fraud; and
  6. to assist in the establishment or defence of any crime or other investigation.

We will also communicate with you information about other services we can offer you and update you about our activities and promotions which may be of interest to you. If you do not wish to continue receiving these communications, you can opt out at any time. 

Credit checking

We may do a credit check on you so that we and other companies in our group can make credit decisions about you and people or businesses associated with you. These checks may also be used to help prevent and detect fraud and money laundering.

Our search will be recorded on the files of the credit reference agency.

We may also disclose information about how you conduct your account to credit reference agencies and your information may be linked to records relating to other people living at the same address or who are financially linked to you.

Other credit businesses may use your information to make credit decisions about you and the people with whom you are financially associated, trace debtors, and prevent and detect fraud and money laundering.

If you provide false or inaccurate information to us and we suspect fraud, we will record this.

When will we contact any other person about you?

If you provide us with details of any other person we can contact to discuss your account, we may contact that person and discuss and share the details of your account with that person and deal with that person in relation to your account as if that person was you. We may particularly want to do this if we are unable to get in touch with you for any reason. If you change your mind, you can email or write to us and have this person taken off your account as an alternate contact person.

Who your information might be shared with

We may disclose your personal data to:

other companies within our group;

  1. service providers under contract with us to support our business operations, such as fraud prevention, debt collection, payroll, technology services
  2. credit reference agents — see ‘Credit checking’ above;
  3. trade associations of which we are a member;
  4. law enforcement or government agencies in connection with any investigation to help prevent or detect unlawful activity;
  5. any person or agency if we need to share that information to comply with the law or to enforce any agreement we may have with you or to protect the health and safety of any person;
  6. any person who you have named as a person we can contact to discuss your account;
  7. any person who is your agent or representative, such as the holder of a power of attorney, a legal guardian or person administering a will;

 

KEEPING YOUR PERSONAL INFORMATION SECURE

We have appropriate security measure in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine reason to know it. Those people processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

While we will use all reasonable efforts to keep your personal data safe, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us.

Our website contains links to websites and applications owned and operated by other people and businesses. These third party sites have their own privacy policies and use their own cookies and we recommend that you review them before you provide them with personal information. They will tell you how your personal information is collected and used whilst you are visiting these other websites. We do not assume any responsibility or liability for the content of these sites or the use of your information collected by any of these other sites and you use these other sites at your own risk.

HOW TO CONTACT US

We hope that we can resolve any query or concern you raise about the way we use your personal information Please contact us if you have any questions about this privacy policy or the information we hold about you.

If you wish to contact us, please send an email to us at klseow@miniso.com or write to us at MINISO.

This Privacy Notice was last updated on 24 June 2024. We may change this Privacy Notice from time to time. You are advised to check this policy from time to time to ensure that you are updated with our most recent policies.